Guest Experience Supervisor - Front Desk Leadership

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Front Office Supervisor to oversee daily operations at the front desk. Applicants should have a higher education and a minimum of 3 years in a similar role within the hospitality sector. The ideal candidate must demonstrate exceptional customer service orientation and team management skills. The role offers opportunities for growth within Accor and includes various employee benefits. Visa costs for selected candidates will be covered.

Benefits

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Competitive wages and benefits

Qualifications

• Minimum of 3 years in a Front Office role within hospitality.
• Fluent in English, with additional languages being an advantage.
• Passion for hospitality and service.

Responsibilities

• Oversee daily front desk operations, ensuring exceptional guest service.
• Manage guest inquiries and ensure prompt resolution.
• Promote and sell hotel services to enhance guest experience.

Skills

Team management

Customer service orientation

Interpersonal skills

Time management

Problem-solving

Education

Higher education

Job description

A leading hospitality company in Dubai seeks a Front Office Supervisor to oversee daily operations at the front desk. Applicants should have a higher education and a minimum of 3 years in a similar role within the hospitality sector. The ideal candidate must demonstrate exceptional customer service orientation and team management skills. The role offers opportunities for growth within Accor and includes various employee benefits. Visa costs for selected candidates will be covered.