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Helix ITSM Process & Workflow Architect
Job summary
A forward-thinking technology consulting firm in Dubai is seeking a Helix Process & ITSM Analyst / Workflow Engineer. In this role, you will analyze, design, and implement workflows within the Helix ITSM platform to enhance user experience and align with business objectives. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and a proactive problem-solving approach. This position offers a competitive salary and an exciting work environment, enabling you to be part of innovative projects that focus on delivering exceptional IT service management solutions.
Benefits
Qualifications
- 3-5 years of experience in IT service management.
- Strong understanding of workflow design and optimization techniques.
- Certifications in ITIL or other ITSM methodologies are a plus.
Responsibilities
- Analyze and optimize workflows within the Helix ITSM platform.
- Design efficient workflows to enhance productivity.
- Collaborate with stakeholders for requirement gathering.
- Conduct training sessions and develop user documentation.
- Monitor performance and adapt workflows as needed.
- Stay updated with industry trends and best practices.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.