Helix ITSM Process & Workflow Architect

Müller`s Solutions; Remote; AED 120,000 - 150,000; Full time

Job summary

A forward-thinking technology consulting firm in Dubai is seeking a Helix Process & ITSM Analyst / Workflow Engineer. In this role, you will analyze, design, and implement workflows within the Helix ITSM platform to enhance user experience and align with business objectives. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and a proactive problem-solving approach. This position offers a competitive salary and an exciting work environment, enabling you to be part of innovative projects that focus on delivering exceptional IT service management solutions.

Benefits

Opportunity to work with a talented team

Competitive salary and benefits package

Exciting projects

Qualifications

• 3-5 years of experience in IT service management.
• Strong understanding of workflow design and optimization techniques.
• Certifications in ITIL or other ITSM methodologies are a plus.

Responsibilities

• Analyze and optimize workflows within the Helix ITSM platform.
• Design efficient workflows to enhance productivity.
• Collaborate with stakeholders for requirement gathering.
• Conduct training sessions and develop user documentation.
• Monitor performance and adapt workflows as needed.
• Stay updated with industry trends and best practices.

Skills

IT service management

Helix ITSM platform

Workflow design

Process mapping

Business analysis

Communication

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Job description

A forward-thinking technology consulting firm in Dubai is seeking a Helix Process & ITSM Analyst / Workflow Engineer. In this role, you will analyze, design, and implement workflows within the Helix ITSM platform to enhance user experience and align with business objectives. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and a proactive problem-solving approach. This position offers a competitive salary and an exciting work environment, enabling you to be part of innovative projects that focus on delivering exceptional IT service management solutions.