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End User Support Lead - Tier II/Desktop Specialist
Resumo da oferta
A technology service provider in Abu Dhabi is seeking a Tier II Desktop Support Technician. Responsible for troubleshooting complex issues and providing guidance, the ideal candidate will possess a Bachelor's in IT and ITIL certification. Excellent multi-tasking and customer service skills are essential. This role involves client support for various devices, collaboration with Tier 3 support, and staff mentoring.
Qualificações
- ITIL certification (Foundation level or higher) required.
- Experience with ticketing systems like ServiceNow or Manage Engine.
- Strong understanding of hardware, software, and network infrastructure.
Responsabilidades
- Provide Tier II support for hardware, software, and network services.
- Document ticketing and provide customer updates.
- Assist in training and mentoring staff.
Conhecimentos
Formação académica
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.