Director of Student Success & Academic Support

Aue; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A well-respected academic institution in Dubai is seeking a highly motivated and organized Director of Academic Support Services to lead its Academic Support Services Office. The successful candidate will oversee academic support functions, ensuring efficient service delivery and a high level of student satisfaction. Ideal candidates should have leadership experience, strong organizational skills, and a PhD in a relevant field.

Benefits

Professional development opportunities

Qualifications

• 2–3 years of experience in an academic or learning support role.
• 5 years of experience at a managerial level in higher education or a related field.

Responsibilities

• Manage student academic support issues in collaboration with staff and faculty members.
• Monitor student academic progress and coordinate case management with relevant stakeholders.
• Lead and mentor Academic Support staff, promoting continuous professional development.

Skills

Strategic Planning and Compliance

Leadership

Customer Service Orientation

Negotiation and Interpersonal Skills

Budgeting and Resource Management

Education

PhD in Educational Psychology, Counseling, Adult Learning, or a related field

Job description

A well-respected academic institution in Dubai is seeking a highly motivated and organized Director of Academic Support Services to lead its Academic Support Services Office. The successful candidate will oversee academic support functions, ensuring efficient service delivery and a high level of student satisfaction. Ideal candidates should have leadership experience, strong organizational skills, and a PhD in a relevant field.