Senior Service Support Lead | UAE PTO & Bonus

BlackStone eIT; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services company in the United Arab Emirates is seeking a Senior Service Support professional. The role includes managing the service support team, resolving technical issues, and ensuring exceptional service delivery. Ideal candidates should have a Bachelor's degree in IT, over 5 years of experience in service support, and strong communication skills. Benefits include paid time off and performance bonuses.

Benefits

Paid Time Off in UAE

Performance Bonus

Training & Development

Qualifications

• 5+ years of experience in service support, focusing on technical support roles.
• Experience leading a support team or similar function.
• Strong knowledge of service management principles and practices.
• Proficient in using service management and ticketing systems.

Responsibilities

• Lead and manage the service support team.
• Oversee the resolution of technical issues.
• Develop and implement service support processes.
• Analyze service performance metrics and generate reports.

Skills

Leadership

Customer satisfaction

Communication

Problem-solving

Service management principles

Analytical skills

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Service management systems

Ticketing systems

Job description

A leading IT services company in the United Arab Emirates is seeking a Senior Service Support professional. The role includes managing the service support team, resolving technical issues, and ensuring exceptional service delivery. Ideal candidates should have a Bachelor's degree in IT, over 5 years of experience in service support, and strong communication skills. Benefits include paid time off and performance bonuses.