Customer Support & Social Media Specialist

PCCW; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A dynamic customer service provider in the United Arab Emirates is seeking a Customer Support Executive to enhance customer satisfaction. This role involves responding to queries, monitoring social media, and collaborating with teams to improve services. The ideal candidate will have a BSc in Business Management or IT and 2-5 years of experience in customer service, with excellent communication skills in both Arabic and English.

Qualifications

• 2-5 years’ experience in customer-facing roles with a record of delighting customers.
• Familiarity with the digital-native industry is a plus.
• Ability to collaborate efficiently with cross-functional teams.

Responsibilities

• Respond to customer queries promptly across social media.
• Monitor customer complaints and provide assistance.
• Maintain accurate records of customer interactions.

Skills

Excellent writing and editing skills in Arabic and English

Excellent communication and problem-solving skills

Strong multi-tasking abilities

Proficiency in using social media channels

Experience using customer service software and remote support tools

Education

BSc in Business Management, IT, or relevant diploma

Job description

A dynamic customer service provider in the United Arab Emirates is seeking a Customer Support Executive to enhance customer satisfaction. This role involves responding to queries, monitoring social media, and collaborating with teams to improve services. The ideal candidate will have a BSc in Business Management or IT and 2-5 years of experience in customer service, with excellent communication skills in both Arabic and English.