Incident Manager jobs in United Arab Emirates
Associate Director - Partner Support Manager
Moody's Investors Service
Operation Executive- Events
Vibes Staffing
Cybersecurity Incident Handling Specialist
CyberGate Defense L.L.C
Connect with headhunters to apply for similar jobsSenior Product Manager Loyalty And Subscription
Stryker Corporation
Strategic Planning Manager
Nationwide Middle East Properties LLC
Sales Executive – Events & Corporate Gifts
Alliance International Consulting Firm
Major Incident Manager
Job summary
A leading telecommunications company in Abu Dhabi seeks a Major Incident Manager to oversee crisis management for critical IT services. You will be responsible for leading incident resolution, coordinating teams, and ensuring effective communication with stakeholders. The ideal candidate has extensive experience in IT infrastructure and major incident management, along with relevant ITIL certifications. This role offers a competitive package in a dynamic environment.
Qualifications
- 8+ years of experience in managing DIGITAL Network/Security Infrastructure.
- 5 years of experience in Major Incident Management.
- Relevant certifications such as ITIL Master, Service Now certification.
Responsibilities
- Manage the incident response process for major incidents.
- Coordinate cross-functional teams to resolve incidents.
- Communicate with stakeholders to mitigate impact.
Skills
Education
Tools
The Major Incident Manager ensures the effective resolution of major incidents that impact business-critical IT services, by managing the incident response process, coordinating cross-functional teams, and communicating with stakeholders to mitigate the impact on the organization.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 8+ years of experience in Large Industry managing DIGITAL Network /Security, Infrastructure, in production environment
- 5 years of experience in Major Incident Management, advance monitoring.
- Relevant certifications such as ITIL Master Certification, Service Now certification andBusiness communication professional certification
- Strong understanding of ITIL incident management processes and best practices.
- Experience with ITSM tools such as ServiceNow.
- Expertise in incident management and coordination.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage high-stress situations
- Strong organizational and multitasking skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
job faster
Follow us
