Senior Major Incident Manager | ITIL Expert

Kyndryl Inc; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in the United Arab Emirates is seeking a Major Incident Manager to oversee and manage critical incidents in IT service delivery. You will coordinate resolutions, maintain service management processes, and ensure efficient communication with customers. The ideal candidate has at least 8 years of experience in operations process management, is ITIL certified, and has strong analytical skills. This role offers competitive salary, housing allowance, and comprehensive benefits.

Benefits

Competitive salary

Housing allowance

Transportation benefits

Educational support for children

Annual flight home

Comprehensive medical coverage

Group life insurance

Qualifications

• 8 years of experience in Operations Process Management in multi-vendor environments.
• Strong background in ITIL frameworks and operational management.
• Proven track record in leading major incidents and processes.

Responsibilities

• Oversee and manage major incidents with timely resolution.
• Conduct root cause analysis and maintain major incident management procedures.
• Develop reporting mechanisms to track performance.

Skills

Operations Process Management

Analytical skills

Problem-solving skills

Communication abilities

Education

ITIL Foundation Certified

ITIL Intermediate Certified

Certified Incident Manager

Job description

A leading technology company in the United Arab Emirates is seeking a Major Incident Manager to oversee and manage critical incidents in IT service delivery. You will coordinate resolutions, maintain service management processes, and ensure efficient communication with customers. The ideal candidate has at least 8 years of experience in operations process management, is ITIL certified, and has strong analytical skills. This role offers competitive salary, housing allowance, and comprehensive benefits.