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Customer Relationship Officer
Résumé du poste
A leading banking institution in the UAE seeks a Customer Relationship Officer to manage the service functions for Institutional Banking customers. The role involves handling inquiries related to deposit and finance accounts, promoting products, and ensuring compliance with regulations. The ideal candidate should have extensive knowledge of retail banking products, excellent sales skills, and a thorough understanding of UAE banking practices. Opportunities available for professional growth and development.
Qualifications
- Broad knowledge of ADIB’s Retail Banking financial products & services.
- Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
- Good Knowledge of UAE banking practices, regulations & risks.
Responsabilités
- Handle inquiries related to deposit accounts and documentation.
- Manage finance account documentation and customer files.
- Sell and cross sell ADIB’s products and promote its image.
- Manage subordinates, plan training, and appraisal.
Connaissances
Role : Customer Relationship Officer
Location : Dubai Region
Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
- Deposit account documentation: Handle inquiries related to deposit accounts, opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
- Finance account documentation: Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
- Sales-Management of service delivery: Sell and cross sell ADIB’s products and promote ADIB’s image.
- Staff Management and coordination: Management of subordinates, plan their training and appraisal.
- Perform other task specified by Management.
- Broad knowledge of ADIB’s Retail Banking financial products & services
- Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
- Good Knowledge of UAE banking practices, regulations & risks
- Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.