Customer Relationship Officer

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in the UAE seeks a Customer Relationship Officer to manage the service functions for Institutional Banking customers. The role involves handling inquiries related to deposit and finance accounts, promoting products, and ensuring compliance with regulations. The ideal candidate should have extensive knowledge of retail banking products, excellent sales skills, and a thorough understanding of UAE banking practices. Opportunities available for professional growth and development.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good Knowledge of UAE banking practices, regulations & risks.

Responsibilities

• Handle inquiries related to deposit accounts and documentation.
• Manage finance account documentation and customer files.
• Sell and cross sell ADIB’s products and promote its image.
• Manage subordinates, plan training, and appraisal.

Skills

Broad knowledge of Retail Banking financial products

Thorough knowledge of Retail Credit & Operational Policies

Good Knowledge of UAE banking practices

Good Knowledge of Anti-Money Laundering regulations

General awareness of competitors in the local market

Fair knowledge of service standards

Training skills

Sales skills

Management Information skills

Computer skills

Job description

Role : Customer Relationship Officer

Location : Dubai Region

Role Purpose

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities

• Deposit account documentation: Handle inquiries related to deposit accounts, opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation: Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery: Sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination: Management of subordinates, plan their training and appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills