Team Lead Rider Engagement

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery company based in Dubai is seeking an experienced Operations Manager. The ideal candidate will lead city operations, manage the Rider Coordinator team, and optimize staffing levels. The role requires proficiency in data analysis and strong communication skills in English and Urdu, with a UAE driving license a must. Applicants should have a bachelor's degree and relevant experience in the food/grocery tech industry. This full-time position does not allow for remote work.

Qualifications

• 2-3 years of experience in the food/grocery tech industry is highly preferred.
• UAE Driving License is a must.

Responsibilities

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.
• Monitor and optimize staffing levels across the city.
• Track order trends and recommend adjustments to forecasts.
• Optimize live operations to minimize order losses.
• Implement data-driven strategies to enhance rider performance.
• Facilitate effective communication between the RC team and riders.
• Conduct rider training sessions to enhance skills.

Skills

Data input retrieval and analysis

Multitasking in a fast-paced environment

Proficient in Google Suite

Strong written and verbal communication in English

Strong written and verbal communication in Urdu

Stakeholder management

People management skills

Education

Bachelors Degree

Job description

Whats on Your Plate

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.
• Monitor and optimize staffing levels across the city to meet operational needs.
• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
• Optimize live operations to minimize order losses and improve efficiency.
• Implement data-driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators (KPIs).
• Facilitate effective communication and coordination between the RC team and riders.
• Conduct rider training sessions to enhance skills and performance.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated and aligned with business objectives.
• Perform ad hoc tasks as requested by the line manager.

What did we order

• Education and Experience:
  • Bachelors Degree
  • 2-3 years of experience in the food/grocery tech industry is highly preferred.
• Skills and Competencies:
  • Proficiency in data input retrieval and analysis.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficient in Google Suite.
  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Stakeholder management: Experience of managing multiple stakeholders.
  • People management skills: Experience of managing a bigger group of people.
  • UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full-time