Hospitality Hotel Management jobs in United States

Dining room layout, table / seat / section numbers, proper table setups, room capacity, hours of operation, price range and dress code.

• Daily house count, arrivals, departures, VIPs.
• Scheduled in-house group activities, locations and times.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menus and check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat guests accordingly to floor plan, being fair to each waiter.
• Show guests their designated table.
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set for the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests' needs, respond to them promptly and acknowledge guests, however busy and whatever time of the day.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must.