Assistant Front Office Manager

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is looking for an enthusiastic Assistant Front Office Manager to enhance guest experiences at Traders Hotel. Responsibilities include managing Front Desk operations, ensuring adherence to policies, and promoting the hotel's vision. The ideal candidate holds a degree in Hotel Management with a minimum of 3 years in management roles in upscale hotels. Strong interpersonal and communication skills are essential. Join a diverse and inclusive team dedicated to excellent service.

Qualifications

• Minimum 3 years experience in a managerial role in an upscale hotel.
• Willingness to work a flexible schedule.
• Fluency in English required.

Responsibilities

• Oversee Front Desk operations and Guest Services.
• Ensure adherence to Front Office Policies.
• Coordinate Guest Arrival, Stay, and Departure experiences.
• Promote the hotel's vision and Guest loyalty program.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Knowledge of Property Management System

Education

Degree in Hotel Management or related field

Job description

Assistant Front Office Manager

Traders Hotel Qaryat Al Beri Abu Dhabi

We have an opportunity for an enthusiastic Assistant Front Office Manager to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome assist and ensure guest experience are cared for.

What are we looking for

• Degree from an accredited university in Hotel Management Hospitality Business Administration or related field
• Minimum 03 years experience in a managerial role in an upscale hotel.
• Good understanding of Property Management System
• Willingness and ability to work a flexible schedule to meet business demands.
• Strong interpersonal skills and attention to detail
• Good communicator with fluency in English.
• Proven organizational skills able to set and meet deadlines.
• Executive presence self-assured exuding quiet confidence and humility
• Lives and breathes the Shangri-La values.

What will you do

• Responsible for overseeing and supervising the operations of the Front Desk Guest Services Bell Door Concierge and Night Audit
• Ensures that all Front Office Policies and Procedures are adhered to.
• Ensures VIP procedures are being met or exceeded daily for all Guests.
• Coordinate the Arrival Stay and Departure experience for all Guests.
• To understand and promote the hotels and departmental vision.
• Provide direction and support to Guest Relations Managers Front Office supervisory positions and Ambassadors in their daily tasks relating to their roles.
• Ensure that all Front Office team have the supplies needed to perform their duties.
• Responsible for ensuring consistency in exceeding guest service expectations.
• Energize the brand by promoting our Guest loyalty program.
• Ensure cash handling and credit policies/procedures are followed.
• Maintain a high standard of professionalism amongst Front Office colleagues.
• Empathetically listen to client queries/complaints and work with colleagues to find solutions.

Traders Hotel Qaryat Al Beri Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention the hotel also offers 80 Traders Club rooms on the seventh eighth and ninth floor as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings Traders Hotel Qaryat Al Beri Abu Dhabi is ideally located in the Qaryat Al Beri complex which houses Shangri-La Hotel Shangri-La Residences CHI The Spa at Shangri-La The Villas by Shangri-La anda Souk.

Shangri-La and Traders Hotel Qaryat al Beri Abu Dhabi is an equal opportunity believe in hiring a diverse workforce and committed to non-discrimination on any protected basis or any other basis covered under applicable law.We respect your privacy and committed to protecting the privacy confidentiality and security of the personal data you provide to us or that we collect about you when you use our website or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data to keep it secure and to comply with applicable privacy and data protection laws. For the purposes of this Privacy Policy personal data shall have the meaning as given to it by applicable privacy or data protection laws.