Front Desk Agent - Arabic Speaker

AccorHotel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a dedicated front office guest service representative to provide excellent service and a seamless experience for guests. Responsibilities include welcoming guests, handling inquiries, maintaining accurate records, and upholding brand standards. Candidates should possess a diploma or degree in hospitality, have 1-2 years of relevant experience, and be proficient in English and Bahasa Indonesia. The role requires flexibility in working hours and the ability to multitask effectively.

Qualifications

• 1-2 years of experience in a front office or customer service role, preferably in a hotel.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays as required.

Responsibilities

• Welcome guests warmly and provide a seamless check-in and check-out experience.
• Handle guest inquiries, reservations and requests professionally and efficiently.
• Ensure guest preferences and special requests are noted and fulfilled.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Proficiency in English

Proficiency in Bahasa Indonesia

Education

Diploma or degree in Hospitality, Tourism or a related field

Tools

Opera Cloud

Job description

Key Responsibilities

Guest Services & Operations

• Welcome guests warmly and provide a seamless check‑in and check‑out experience.
• Handle guest inquiries, reservations and requests professionally and efficiently.
• Provide accurate information about hotel services, facilities and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.

Front Office Administration

• Maintain accurate guest records and process payments securely.
• Operate the hotel’s property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit‑card transactions and billing processes accurately.
• Assist in night audit procedures when required.

Brand Standards & Professionalism

• Uphold brand standards and service excellence.
• Maintain a polished and professional appearance at all times.
• Ensure compliance with hotel policies, procedures and security protocols.
• Promote Accor loyalty programs and encourage guest enrollments.

Qualifications

• Diploma or degree in Hospitality, Tourism or a related field.
• Minimum 1‑2 years of experience in a front office or customer service role, preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
• Flexibility to work shifts, weekends and holidays as required.

Remote Work: No

Employment Type: Full-time