Guest Operations Lead - Elevate Guest Experience

Hilton Worldwide, Inc.; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality company is seeking a Guest Operations Manager in Dubai to oversee the effective management of hotel operations, ensuring revenue targets are met and guest satisfaction is prioritized. Candidates should possess a degree in Hotel Management and demonstrate strong leadership skills with commercial acumen. Responsibilities include managing budgets, providing effective leadership, and ensuring compliance with service standards. Experience in the hotel industry is preferred.

Qualifications

• Experience in managing budgets, revenue proposals and forecasting results.
• In-depth knowledge of the hotel / leisure / service sector.
• Accountable and resilient.

Responsibilities

• Manage hotel operations to exceed revenue and guest satisfaction targets.
• Assist in developing hotel budgets and strategic goals.
• Provide leadership to the hotel management team.

Skills

Strong commercial acumen

Leadership skills

Ability to work under pressure

Knowledge of hotel property management systems

Experience in Food and Beverage or Rooms Management

Education

Degree or diploma in Hotel Management

Job description

A leading hospitality company is seeking a Guest Operations Manager in Dubai to oversee the effective management of hotel operations, ensuring revenue targets are met and guest satisfaction is prioritized. Candidates should possess a degree in Hotel Management and demonstrate strong leadership skills with commercial acumen. Responsibilities include managing budgets, providing effective leadership, and ensuring compliance with service standards. Experience in the hotel industry is preferred.