Guest Experience Lead & Front Desk Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Manager to oversee guest check-ins, manage team performance, and uphold service quality. The ideal candidate will have at least one year of supervisory experience and a high school diploma. Responsibilities include processing guest requests, ensuring compliance with company standards, and assisting in employee training. This role requires strong customer service skills and the ability to maintain a professional environment. Opportunities for career growth and development are available.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to lift and carry items weighing up to 10 pounds.

Responsibilities

• Process guest check-ins and verify identities.
• Assist in training and evaluating employees.
• Ensure adherence to company policies and procedures.
• Handle guest requests and maintain quality standards.

Skills

Customer service

Team management

Accounting procedures

Communication

Problem-solving

Education

High school diploma or G.E.D.

Job description

A leading hospitality company in Dubai seeks a Manager to oversee guest check-ins, manage team performance, and uphold service quality. The ideal candidate will have at least one year of supervisory experience and a high school diploma. Responsibilities include processing guest requests, ensuring compliance with company standards, and assisting in employee training. This role requires strong customer service skills and the ability to maintain a professional environment. Opportunities for career growth and development are available.