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lavori da English As A Second Language Instructor in località Emirati Arabi Uniti

Guest Relations Agent

Dorchester Collection

Dubai
In loco
AED 60.000 - 80.000
10 giorni fa
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Guest Relations Agent
Dorchester Collection
Dubai
In loco
AED 60.000 - 80.000
Tempo pieno
10 giorni fa

Descrizione del lavoro

A luxury hotel group in Dubai is seeking a Guest Relations Agent responsible for enhancing guest experiences and preserving the hotel's legendary status. The ideal candidate will have outstanding communication skills, a strong customer service background, and relevant hospitality qualifications. Responsibilities include driving guest experience improvement, storytelling, and managing guest relationships. This position offers a competitive salary and unique development opportunities.

Servizi

Competitive Salary Package
World-class Development Opportunities
Complimentary stays with breakfast included
50% off at bars and restaurants
Meals on Duty
Private Medical Insurance
Life Insurance
Flight Allowance every 24 months
Shared Company Accommodation
Company provided transportation
Uniform provided with complimentary laundry
Service Charge

Competenze

  • Proven experience in similar roles for at least 2-3 years.
  • Strong customer service and business ethic.
  • Fluent in English for effective communication.

Mansioni

  • Drive continuous improvement of guest experience.
  • Promote the hotel culture and values.
  • Create and share legendary guest stories.
  • Maintain long-term guest relationships and insights.
  • Manage in-house market mix for guest experiences.
  • Recognize guests through amenities and gifts.
  • Provide a warm welcome to guests.

Conoscenze

Outstanding communication skills
Active listening skills
Problem-solving skills
Multitasking skills
Relationship-driven
Technology utilization

Formazione

Relevant professional qualifications or hotel school diploma
Descrizione del lavoro
Position Overview

Reference Hotel

Division & Department

Rooms Guest Relations

Job Title

Guest Relations Agent

Contract Type

Permanent

Status

Full time

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Relations Agent you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll get
  • Competitive Salary Package
  • Worldclass Development Opportunities
  • Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
  • 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
  • Meals on Duty
  • Private Medical Insurance
  • Life Insurance
  • Flight Allowance every 24 months
  • Shared Company Accommodation
  • Company provided transportation to and from work
  • Uniform provided by the Company with complimentary laundry
  • Service Charge
What you’ll do
  • You will work with the Guest Experience team in driving continuous improvement of our Guest experience enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals.
  • You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.
  • You will preserve the legendary status of our hotels. Seeking content and sharing stories to create legendary moments. Looking for opportunities to create special experiences across the guest journey.
  • You will own story telling and communicate legendary stories to key stakeholders within the property DC and across hotels.
  • You will maintain a long term and detailed view of our guests to enable us to truly know and understand them. Provides key stakeholders clues to create real connections. Turns insights into experiences.
  • Support the creative planner in setting up plans and to manage in house market mix by creating proper concepts and experiences.
  • You will own amenities & gifts inventory and take actions to recognize the guest via any channel (i.e. social media).
  • You will act as host/hostess providing a warm welcome and directions to our guests.
  • Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Guest Relations Agent you’ll have the opportunity to bring these to life and continue to create our legacy.
What you’ll bring
  • You’ll bring your unique personality creativity and passion to the role and the team.
  • Customer service drive with outstanding communication and active listening skills. Excellent problemsolving and multitasking skills. Relationship driven. Excellent knowledge of the use of technology.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.
  • You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 23 years. Proven previous experience in a similar or in a relevant role in customer service is an advantage.
Job Location

United Arab Emirates

Dubai

Required Experience

Unclear Seniority

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* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

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