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Senior Sales Associate
Job summary
A leading retail company in Dubai is seeking a Senior Sales Associate to enhance customer experience and drive sales in a dynamic environment. In this role, you'll greet customers, provide expert advice, manage inventory, and train staff. A bachelor's degree is a plus, along with a minimum of 2 years of retail experience. Strong knowledge of store operations, merchandise layout, and proficient communication skills are essential for achieving sales targets. Join us at Virgin Megastore for an engaging retail career!
Qualifications
- 2 years of experience in retail is required.
- Good understanding of layout and visual merchandising techniques.
- Planning and organizing skills at level 2.
Responsibilities
- Greet customers and assist in purchase decisions.
- Perform physical and electronic inventory of shop products.
- Conduct on-the-job training for new and existing employees.
- Communicate sales plans and targets to the team.
- Prepare staff schedule to match operational requirements.
Skills
Education
- Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
- Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping, and inform the Manager of unavailable and nonperforming products
- Report occurring operational issues or problems in a timely manner, suggest solutions or elevate them as appropriate, ensuring operational effectiveness at all times
- Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction
- Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
- Communicate sales plans and targets to the Shop/Department team, assign routine and non‑routine tasks to Sales Associates, monitor performance on an on‑going basis, and suggest corrective actions to hierarchy when needed
- Watch for and prevent security risks and thefts, and elevate occurring incidents to the hierarchy in a timely manner in order to avert loss
- Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times
- Prepare staff schedule to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost‑effective manner
- Specific for Multimedia: Up‑sell and cross‑sell products and services in order to reach hourly and daily sales targets
- Bachelor Degree is a plus
- Good knowledge and understanding of store operating procedures
- Good understanding of layout and visual merchandising techniques
- Strong knowledge of products available across departments
- 2 years of experience in retail is required
- 2 years of experience in retail is a must
- Proficiency in MS Office
- Planning and Organizing: level 2
- Developing and Motivating Others: level 2
- Communication Skills: level 3
- Driving and Achieving results: level 3
- Customer Focus: level 2
- Commercial Understanding: level 2
- Teamwork: level 3
Virgin Megastore
United Arab Emirates-UAE, Dubai, The Dubai Mall
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.