Head of Operations

Nexus Solutions; Dubai; On-site; AED 250,000 - 400,000; Full time

Job summary

An international consulting firm in Dubai is seeking an experienced Operations Director to lead and optimize global operations. The ideal candidate will have over 7 years of experience in strategic leadership, strong skills in process optimization, and a proven track record in building scalable business operations. This role involves strategic planning, managing stakeholder relationships, and implementing data-driven processes for operational excellence, alongside leading department heads to achieve the company's strategic vision.

Benefits

Premium Medical Insurance

Performance-Based Bonuses

Annual Flight Allowance

Corporate Benefits

Visa Sponsorship

Qualifications

• 7 years of experience in senior operational or strategic leadership roles.
• Proven success in building scalable business operations.
• Strong experience in strategic planning and market expansion.

Responsibilities

• Design and implement business strategies aligned with the company’s vision.
• Act as a strategic partner to the CEO defining company-wide priorities.
• Drive operational excellence by optimizing and documenting core processes.

Skills

Strategic planning

Market analysis

Leadership

Communication

Process optimization

Stakeholder management

Fluency in English

Tools

Asana

Notion

Miro

Power BI

Job description

Overview

We are a fast-growing and dynamic international company with European roots and operations across six countries.

As we continue to expand we are looking for a strategic data-driven and highly organized Operations Director to lead and optimize our global operations, build scalable systems and turn the company’s strategic vision into measurable results.

You’ll play a key role in shaping the company’s strategic development, supporting market expansion and maintaining strong communication with strategic partners and stakeholders.

In this role you will oversee daily operations, lead department heads and implement data-backed processes that enable efficiency, transparency and growth. Additionally you will act as a trusted partner to the CEO, supporting key strategic initiatives, setting operational KPIs, OKRs, and driving company-wide execution across markets.

Responsibilities

Strategic & Operational Leadership

• Design and implement business strategies, structures and operational systems aligned with the company’s long‑term vision.
• Act as a strategic partner to the CEO, defining and executing company-wide priorities and measurable KPIs.
• Collaborate with the executive team to design and implement operational strategies that drive growth, market expansion and product excellence.
• Oversee daily operations and lead department heads to ensure alignment, efficiency and accountability.
• Establish and drive a company-wide OKR framework to ensure measurable outcomes, transparency and alignment across all teams.

Market Expansion & Partnerships

• Market analysis: Monitor market trends, competitors and industry dynamics to identify growth opportunities and operational improvements.
• Stakeholder engagement: Maintain strong relationships with key stakeholders, strategic partners and regulatory bodies to support business objectives and expansion efforts.
• Partnership growth: Develop and maintain strategic partnerships that enhance the company’s growth and operational excellence.
• Expansion: Support international expansion initiatives, including opening new offices and partnerships.

Business Performance & Process Optimization

• Drive operational excellence by developing, optimizing and documenting core processes across departments (Ops, HR, Finance, Product, Compliance, etc.).
• Introduce and monitor data-driven performance metrics and dashboards to track efficiency, profitability and goal achievement.
• Implement automation and AI-powered tools to streamline workflows and reduce manual operations.
• Manage relationships with key vendors, service providers and partners to ensure seamless business operations.

Financial Management & Strategic Planning

• Collaborate with the CEO and Finance team to plan budgets, forecast growth and ensure efficient resource allocation.
• Monitor financial performance, margins and ROI on operational initiatives.
• Identify and execute cost-optimization opportunities without compromising quality or productivity.

People Leadership & Cross-Functional Alignment

• Lead and mentor department heads, fostering a culture of accountability, ownership and performance excellence.
• Build strong communication channels across departments to ensure smooth collaboration and information flow.
• Support HR in developing performance management systems, learning frameworks and scaling organizational culture.

Compliance & Risk

• Identify and manage potential risks to keep operations running smoothly and ensure steady business growth.

Requirements

• 7 years of experience in senior operational or strategic leadership roles (Operations Director, Head of Operations, COO or similar).
• Proven success in building scalable business operations and leading cross‑functional teams in fast‑growing international companies.
• Strong experience in strategic planning, market expansion and business scaling.
• Demonstrated ability to analyze markets, monitor competitors and identify new growth opportunities.
• Solid understanding of financial management, budgeting and ROI tracking for operational initiatives.
• Experience in developing and maintaining strategic partnerships and managing relationships with external stakeholders.
• Strong skills in process optimization, automation and implementation of performance metrics.
• Proficiency with modern business tools (Asana, Notion, Miro, Power BI or equivalent).
• Excellent leadership, communication and stakeholder management skills.
• Strategic and analytical mindset combined with a hands‑on solution-oriented approach.
• Ability to adapt quickly, make informed decisions and maintain focus in fast‑changing environments.
• Fluency in English (both written and spoken).

Nice to have

• Background in iGaming, fintech or product‑driven startups.
• Experience launching new markets or business units from scratch.

Benefits

Kayan Technology LLC is part of a group of companies operating under the brand of Nexus Solutions. At Nexus Solutions we value each team member and you will become part of a close‑knit startup family. As we rapidly expand and establish a new office in Dubai we are committed to enhancing our culture with employees focused on growth, strong interpersonal relationships and fostering a team spirit.

At Nexus Solutions our global team offers a wide array of operational and consulting services. The heightened and ever-tightening regulatory environment requires clients to have access to world‑class products and guidance in regulatory compliance.

Why Join Us

• Make an Impact: Your work will directly contribute to our organizational growth and financial health.
• Collaborate Globally: Work with dynamic teams across multiple countries.
• Innovative Environment: We value ideas and move fast to implement improvements.
• Great Culture: We work hard, support each other and enjoy what we do.

What We Offer

• Premium Medical Insurance: Your health and well‑being are our priority.
• Performance-Based Bonuses: Annual rewards based on your contribution and impact.
• Annual Flight Allowance: Financial support for your travel needs.
• Corporate Benefits: Including gifts for special occasions and team‑building activities.
• Visa Sponsorship: Full visa support to ensure seamless work continuity.

Required Skills

.