Customer Support Representative ofertas em Emirados Árabes Unidos

Resumo da oferta

A leading bank in Ras al-Khaimah is seeking a customer service representative to enhance client satisfaction over the phone. The role requires interacting with customers to address banking needs, resolve issues promptly, and convert sales opportunities. Ideal candidates should be university graduates with 1-3 years of experience, bilingual, and possess excellent communication and listening skills.

Qualificações

• 1 - 3 years experience in a customer service role.
• Computer literate with strong communication abilities.

Responsabilidades

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.