Customer Support Representative jobs in United Arab Emirates

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business reaches globally, services locally and provides cross-jurisdictional services. With our clients at the heart of everything we do, we are represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. At Apex Group, we will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game, with the freedom to turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you. Our Services:

• AML screening to ensure investor compliance with money laundering regulations
• All Investor Types Considered (individual, nominee, entities, trusts, partnerships, etc.)
• Collection and Identification of Beneficial Owners and Shareholders
• Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees, etc.)

• PEP identification and Reporting

• Maintain Investor Registers, including static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal dates under Continuous Monitoring Program

• Distribute investor communications/mailings via manual email, portal or system-generated notices

• Receive and process subscriptions, redemptions, transfers and switches
• Approve bank information for wires
• Match money received to money in the bank

• Reconcile money movements related to subscriptions, redemptions, switches and distributions
• Investigate reconciliation breaks
• Chase for missing monies related to partial or unsettled payments
• Ensure custodians/distributors are reconciled by the end of each month

• Client Reporting via e-mail or system-generated or portal (PFS Paxus, Apex Connect, E-front, InvestmentCafé)
• Fund Manager reporting: missing documents, AML status of investors, estimated/confirmed cash flows
• Investor Reporting: NAV statements, contract notes confirmation, subscription/redemption
• Capital Calls, Dividend distribution notices or other communications requested by Board of Directors/Investment Managers
• Custodian/distributor reporting: Fund settle, CNs, access to accounts for ClearStream
• AllFunds and more; Family Office reporting: updating FO investor accounts

• Collection of relevant FATCA/CRS forms
• TIN and GIIN verification
• Tax declaration collection
• Defining tax status of every investor in the system