Customer Support Representative jobs in United Arab Emirates

Work with channel partners by promoting cooperative selling to the market.Understands customers’ businesses and builds relationships with key decision maker

Demonstrate solid knowledge of your customers' positions within an industry or channel, your partners' strategies, needs, and profitability drivers.

Improve partner performance to enable best practices, training and support.

Provide customers with Tencent Cloud's value proposition and directly lead key pipelines.

Utilize networking and prospecting skills to generate leads and identify strategic solution based sales opportunities.

Develop and manage high-value relationships with key stakeholders.

Provide leadership and guidance to other team members on enterprise accounts and participate in providing input on sales and marketing collateral.

Partner with the Business Contracts Manager on contract negotiations.

Achieve / exceed sales goals, sustain revenue growth and provide recommendations to enhance account growth and revenue potential.

Preparation and execution of strategic account plans, status reports, sales and revenue forecasting and quota attainment.

Become proficient in Tencent’s cloud offerings, working to understand customers need and providing service solutions.

Develop strategic Partner plans based on industry trending(FSI / Manufacturing&Energy / Pan-Internet / ISV) and customer analysis.

Work closely with the Solutions Engineer team in delivering and ensuring Partners are gaining high value from their investments.

Manage Partner sales life-cycle for all accounts.

10+ years’ experience selling IT and cloud services, Zero to one market / customer / channel partner breakthrough experience.

Exhibits “hunter” mentality and possesses outstanding ability to close sales.

Proven record and strong capability to generate leads, pursue opportunities and sell.

Experience selling at C-level and working with C-Levels in Partner organizations.

Outstanding presentation and communication skills. Ability to communicate effectively and tactfully with customer and staff at all levels.

Possesses strong sensibility for technology.Ability to solve customer-related problems in a positive manner.

Strong in consultative and insight-based selling

Experience articulating complex solutions to decision makers and executives.

Proven ability to grow revenue and manage accounts

Knowledge of Cloud, CDN , SaaS industry and internet space

Experience analyzing data, trends and the market to develop key selling points

Experience working with partners (Consulting, Channel, ISV) with a track record of accelerating overall business outcomes.

The ability to work well in a team environment and to build interdependent partnerships.

Experience in problem solving, negotiation, and decision making.

Continually learning about new products, technologies, and communication skill.

Diplomacy and comfort to manage complex partner conversations.

Demonstrated aptitude to engage and influence C-level Families for Job.

Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.