Bellman Residences

AccorHotel; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Full-time Guest Service Associate to welcome and assist guests throughout their stay. Responsibilities include greeting guests, providing information about the hotel and local attractions, and assisting with luggage. The ideal candidate will possess excellent communication skills and a strong dedication to guest satisfaction. Join us for an opportunity to grow within a dynamic and inclusive work environment that offers global perks.

Benefits

Global discounts of up to 50% on hotel stays

Up to 30% off dining at on-site restaurants and bars

Qualifications

• Strong guest service skills and ability to anticipate guest needs.
• Excellent communication skills to interact with guests professionally.
• Ability to lift and carry objects weighing up to 50 pounds.

Responsibilities

• Greet and escort guests to their rooms and assist with luggage.
• Provide information on property amenities and local activities.
• Ensure a clean and professional appearance and maintain safety.

Skills

Guest service orientation

Communication skills

Problem-solving

Ability to lift heavy objects

Teamwork

Job description

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities services and hours of operation and local areas of interest and activities. Identify and explain room features to guests (e.g. use of room key mini‑bar ice and vending areas in‑room safe valet laundry services).

Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles including assisting guests with loading/unloading luggage. Supply guests with directions.

Arrange transportation (e.g. taxi cab shuttle bus limousine/sedan service) for guests/visitors and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures and report accidents injuries and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.

Welcome and acknowledge all guests anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Read and visually verify information in a variety of formats (e.g. small print). Move at a speed required to respond to work situations (e.g. run walk jog). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping uneven or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

Additional Information

Ennismore brings together talented teams from unique brands to create a culture that is entrepreneurial and purpose‑driven in everything we do. We’re the fastest‑growing lifestyle hospitality company and were not slowing down. We’re expanding into new countries and cities creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose‑driven dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded we celebrate difference welcome diversity of thought and accept people for who they are allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks including everyone's favourite our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

Remote Work

No

Employment Type

Full‑time