Customer Service Specialist jobs in United Arab Emirates

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Senior Managing Consultant and Client Partner, Advisors & Consulting Services

The Senior Managing Consultant and Client Partner is a senior leadership role that integrates strategic consulting, business development, and delivery oversight. This role is responsible for owning client relationships end-to-end, driving revenue growth, and ensuring successful execution of engagements. Acting as a trusted advisor to clients and a cross‑functional leader within Mastercard, the Client Partner plays a pivotal role in shaping and delivering impactful solutions across industries.

• Develop and execute regional sales strategies with direct revenue accountability.
• Drive pipeline generation, lead proposal development, and close complex deals.
• Build and monetize senior client relationships through thought leadership and subject matter expertise.
• Serve as the face of Mastercard Services to senior stakeholders, including C‑suite executives.
• Partner with product and platform teams to align client needs with Mastercard’s innovation roadmap.

• Lead complex client engagements across industries, applying structured problem‑solving and strategic thinking.
• Translate client objectives into actionable strategies and data‑driven solutions.
• Guide teams in developing high‑impact recommendations using Mastercard’s proprietary data and platforms.
• Serve as a trusted business advisor, generating enthusiasm for Mastercard’s insights and capabilities.

• Oversee delivery of consulting and transformation engagements, ensuring quality, timeliness, and client satisfaction.
• Act as the escalation point for delivery challenges and proactively manage risks.
• Collaborate with delivery leads and project teams to ensure seamless execution and alignment with client goals.
• Partner with Finance and internal stakeholders to actively track delivery progress and revenue realization.

• Build, coach, and lead high‑performing teams focused on client success and revenue growth.
• Foster a collaborative and inclusive environment across sales, delivery, product, and finance functions.
• Promote a culture of innovation, accountability, and continuous improvement.
• Lead on‑the‑job training, mentorship, and capability development across the team.

• 10+ years of experience in top tier strategy consulting firms, and strategic account management.
• Proven track record of managing large accounts and delivering complex transformation programs.
• Strong commercial acumen and negotiation skills, with experience in large deal structuring.
• Deep understanding of Mastercard Advisors’ value propositions and data‑driven solutions.
• Experience in financial services or payments industry preferred.
• Demonstrated success in revenue management and P&L ownership.
• Strong analytical and problem‑solving capabilities.
• Advanced proficiency in Word, Excel, and PowerPoint and AI tools.

• MBA or Master’s degree.
• Experience leading senior client relationships and managing cross‑functional teams.
• Ability to navigate matrixed environments and drive cross‑functional alignment.
• Strong communication and influencing skills, with ability to present to senior audiences.
• Strategic planning and succession planning experience.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.