Customer Service Specialist jobs in United Arab Emirates

Why should you choose us

Rakuten Symphony is reimagining telecom, changing supply chain norms, and disrupting outdated thinking that hampers rapid innovation and growth in the industry. Leveraging proven modern infrastructure practices, its open interface platforms enable launching and operating advanced mobile services more quickly and cost-effectively than traditional methods, without compromising network quality or security. Rakuten Symphony operates in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology used to launch Japan's newest mobile network, we are expanding our mobile offerings globally.

To support our goal of providing an innovative cloud-native telco platform, Rakuten Symphony is seeking to recruit and develop top talent worldwide across all business functions, from sales and engineering to support and product development.

Join us in building the future of mobile telecommunications!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded into e-commerce, fintech, digital content, and communications, serving approximately 1.9 billion members worldwide. The group employs over 30,000 people across 30 countries and regions. For more information, visit https://global.rakuten.com/corp/.

Job Purpose: We are seeking an experienced Sales Leader to drive growth and market penetration in the Middle East, Asia, and Africa regions. The ideal candidate will have a strong background in telecom, technology, and cloud solutions, with an extensive network across telecom operators and top enterprises in the region.

Key Responsibilities:

Business Development & Sales Strategy:

• Lead sales efforts for ORAN, OSS, and private cloud solutions, driving revenue growth and market share in the Middle East, Asia, and Africa.
• Develop and execute comprehensive sales strategies aligned with the company's global goals and regional market dynamics.
• Establish and foster strategic partnerships with leading telecom operators and key enterprises, ensuring long-term client relationships.

Market Penetration:

• Leverage existing relationships and develop new connections with top telecom operators and enterprises in the Middle East and Africa.
• Identify and capitalize on new business opportunities in emerging markets within the region.
• Stay ahead of industry trends, technology shifts, and competitive dynamics to position Rakuten Symphony as a market leader.

Client & Stakeholder Management:

• Build and maintain relationships with C-level executives and decision-makers across telecom and enterprise sectors.
• Act as a trusted advisor to clients, providing insights into technology transitions, business opportunities, and the strategic value of Rakuten Symphony's offerings.
• Collaborate with internal teams (Product, Marketing, Engineering) to tailor solutions that meet specific client needs.

Leadership & Team Development:

• Lead a high-performing sales team, providing mentorship and guidance to drive team success.
• Foster a culture of accountability, innovation, and excellence within the sales organization.
• Represent Rakuten Symphony at industry conferences and events, enhancing the company's brand and thought leadership in the region.

Education & Experience:

• Bachelor's degree in Business, Engineering, or a related field. An MBA or other advanced degrees are a plus.
• 15-20 years of executive-level experience in sales, business development, or leadership roles within the telecom or technology industry in the MEA region.
• Proven track record of driving growth in telecommunications and enterprise sales, particularly with ORAN, OSS, and cloud platforms.
• Deep understanding of the business and technology transitions impacting telecom operators and enterprises in the region.

Network & Relationships:

• Strong connections across the telecom sector and top enterprises in the Middle East and Africa, with a proven ability to leverage relationships for business growth.
• Experience negotiating with senior stakeholders and managing complex sales cycles at the enterprise level.

Skills & Competencies:

• Strong understanding of ORAN, OSS, and cloud platform technologies.
• Exceptional leadership, negotiation, and strategic thinking skills.
• Ability to manage multiple priorities in a fast-paced environment and deliver results.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to embody these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and strive to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to succeed in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and motivate your team.