Customer Service Specialist jobs in United Arab Emirates
Remote Customer Experience Specialist
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Corporate Relations Manager
National Bank of Fujairah (NBF)
Remote Customer Experience Specialist
Job summary
A leading fintech company is seeking a Junior Customer Excellence Associate to provide outstanding customer service while managing client inquiries through various communication channels. This role requires strong communication skills in English and another language, a Bachelor's degree, and experience in a client-facing capacity. The position offers a remote-first work environment, emphasizing proactive problem-solving and meticulous attention to detail to ensure exemplary customer satisfaction.
Benefits
Qualifications
- 1-2 years of experience in a client-facing role.
- Comfortable with change and proactive.
Responsibilities
- Manage large amounts of tickets via WhatsApp, email, and phone calls.
- Assist clients in operational and troubleshooting tasks.
- Handle customer complaints and ensure resolution.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.