Customer Service Representative à Émirats arabes unis

Summary

Reliable and engaging. As a Resort Host (Residences) you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

Responsibilities

• Constantly apply standard operating procedures in your department.
• Demonstrate Banyan Trees brand service plus standards in all interactions.
• Provide a warm welcome & fond farewell to guests and assists Guests according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Banyan Tree by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
• Greet all Guests courteously using the Guests name whenever possible.
• Follow Hotels telephone etiquette standards.
• Follow Occupational Health & Safety regulations.
• Ensure adherence to Banyan Trees Code of Ethics.
• Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets.
• He/she will look after the profiles update of all our guest and ensure proper standard is followed.
• Do courtesy calls to our guest in house and maintain a record.
• Do the credit limit check on daily basis for all guest in house.
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Maintain an uptodate knowledge of hotel information and local services including operating hours promotions events attractions and any allied information.

Qualifications :

Experience/Certificates/Education

• 2 years minimum experience in a similar capacity within an ultraluxury hospitality environment.
• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written) Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense everchanging environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information :

As part of our commitment to your growth and success we ensure you receive the necessary support training and leadership throughout your journey with us. Youll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.

Remote Work :

No

Employment Type :

Fulltime