puestos de Customer Service Representative en Emiratos Árabes Unidos

At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

CSM is proud to share fresh perspectives and new ideas to produce work that others don’t and won’t. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll love life at CSM.

• Planning – specifically for partnerships and event activations. Deliver a project plan from start to finish to take part in brainstorms, be creative, call on any industry knowledge, be able to assist in creating decks and be aware of budgets and feasibility
• Implementation – you will be integral to bringing the plans to life, the main point of contact for all suppliers, you will need to write briefs, assist with content creation whilst working as part of an All-Agency team and ensuring approvals from all parties
• Evaluation and review – you will support in the collation of results and creation of evaluation documents providing point of views and insights
• Client / Account Management – Efficient meeting management, preparation and write up of notes and actions; Effective management of regular project and status meetings with clients (and external agencies where relevant); Effective management of own relationships with suppliers, all agencies, clients, and partners
• Assistance with content creation, brand merchandise and toolkits
• Assistance with financial elements of accounts – budgeting, PO’s, supplier invoicing / cost management
• Event activation – involved in all aspects of the events from venue sourcing, staffing, branding, to creative execution, on-site support, and main point of contact for suppliers

• Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint
• Upwardly manage communication and information flow to line manager and account team
• Develop and maintain an understanding of market trends for client’s business

• Agency experience is strongly preferred
• Experience working on large global consumer brands is preferred
• Ability to multi-task; you will be working across a number of activities with tight deadlines
• Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint
• Excellent communication skills – verbal and written
• Creative thinking
• Ability to anticipate problems / issues and suggest proactive resolutions to be put into place
• Attention to detail

CSM recognises that to be an agency of the future we must continue to increase the diversity of our team and the inclusivity of our culture, both of which are intrinsically linked to the health of our people, clients and business. That is why DEI continues to be a priority, ensuring our people and our work reflect and represent the next generation of fans, brands, and consumers.

We are proud to be an equal opportunity employer, and we do not discriminate based on protected characteristics. Please note, people with differing abilities will be provided with accessibility adjustments during our recruitment process.