Customer Service Representative jobs in United Arab Emirates

Company Description

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Key Accountabilities:

1. To achieve or exceed agreed core product auto loan sales targets to build a new customer base for FAB.
2. To promote the sales of core products in the assigned area.
3. To build and maintain effective business relationships with customers.
4. To assist in conducting promotional activities, meetings, and road shows in the assigned area to achieve the budgeted sales volumes.
5. To ensure the submitted customer applications and documentation are complete and error-free.
6. To follow up on document discrepancies that have been approved as deferrals.

Key Performance Indicators:

1. Service excellence and good knowledge of FAB retail products.
2. Adherence to policies, processes, and procedures both internally and externally.
3. Competitive awareness and benchmarking.
4. Multicultural awareness.
5. Always being customer-obsessed.
6. Proactivity.
7. Strong sales skills.
8. Customer sales targets.
9. Client satisfaction index.

Minimum Qualification:

1. High school diploma.
2. Bachelor’s degree in business administration, finance, banking, or a related major field of study is preferred.

Minimum Experience:

1. 1 to 2 years’ experience in selling auto loan banking products or in a financial industry.