Senior Account Manager

ZainTECH; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company specializing in ICT and digital solutions is seeking an experienced Senior Account Manager to build relationships with enterprise clients. The role involves managing a portfolio, ensuring customer satisfaction, and driving revenue through consultative business development. Candidates should have a strong background in technology, account management, and experience with major ICT platforms.

Qualifications

• 5+ years of account management experience in ICT or technology-related industries.
• Solid understanding of ICT and digital solutions, including IaaS, PaaS, SaaS.
• Self-motivated with a proactive approach to managing accounts.

Responsibilities

• Serve as the primary point of contact for enterprise accounts, ensuring customer satisfaction.
• Coordinate with internal teams to deliver services and conduct business reviews.
• Identify new business opportunities and expand client utilization of solutions.

Skills

Relationship Management

Negotiation

Presentation Skills

Business Development

Technical Communication

Education

Bachelor’s degree in Computer Science, Information Technology, Business, or a related field

Tools

CRM tools (e.g., Salesforce)

Major ICT and cloud platforms (e.g., Oracle, AWS, Microsoft Azure)

Job description

We are seeking an experienced Senior Account Manager to join our team, specializing in ICT and digital solutions. As a Senior Account Manager you will manage a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. You will be responsible for fostering long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.

Responsibilities

Account Management:

• Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions.
• Coordinate with internal teams to ensure smooth delivery of services.
• Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency.
• Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates.
• Identify and pursue opportunities to expand client utilization of various solutions.

ICT & Digital Solutions Expertise:

• Act as a trusted advisor, guiding clients through their broader ICT needs.
• Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives.
• Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients.

Business Development:

• Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients’ evolving business challenges.
• Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space.
• Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market.
• Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery.

Collaboration & Communication:

• Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions.
• Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs.
• Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery.

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Experience working with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similar.
• Knowledge of cybersecurity, data management, networking, and digital transformation best practices.
• Familiarity with CRM tools (e.g., Salesforce).
• 5+ years of account management experience in ICT, cloud services, or technology-related industries.
• Solid understanding of a broad range of ICT and digital solutions, including cloud (IaaS, PaaS, SaaS), cybersecurity, data management, and digital transformation.
• Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth.
• Ability to understand a client’s business challenges and recommend ICT and digital solutions that provide strategic value.
• Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams.
• Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders.
• Self-motivated, with a proactive approach to managing accounts and driving business development.