Customer Service Representative jobs in United Arab Emirates

Job Description
The Team & Role
As an Account Executive, you'll work directly with restaurants and hospitality groups to identify gaps in their current tools, recommending the appropriate SevenRooms Platform solutions: including reservation, waitlist & table management, Online Ordering for delivery & pickup, marketing automation, and more.
This role is necessary to the success of empowering hospitality operators everywhere to excel, be inspired, and deliver magical guest experiences every day. You will add new restaurants to the SevenRooms platform and collaborating with our operational teams to support the onboarding of those new accounts. You will foster relationships with these operators to guarantee a smooth transition as they come on board and to ensure they are excited and committed about using the SevenRooms platform. You will report to our Sr. Sales Manager, EMEA.
The SevenRooms SMB Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. SevenRooms Account Executives are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and think creatively to present the perfect solution. We are changing the current landscape by opening the door for hospitality operators to truly own their guest relationships, reducing dependency on 3rd party networks, and streamlining operations. A group of go-getters, we are determined to share our operator-first and operator-only guest engagement solution, and to be a true and trusted partner to all hospitality businesses.
What You'll Do
• Restaurant Acquisition: Develop a pipeline of restaurants and hospitality groups.
• Sales Experience: Master the value proposition of the SevenRooms platform to help operators understand how we can help their business.
• Presentations: Conduct meetings and demos both virtually and in person when applicable.
• Full Cycle Sales: Own 100% of the sale from prospecting, pitching, negotiation, contracts and through to go-live: including live product demonstrations, follow-ups, agreement signing, etc.
• Trusted Advisor: Build relationships with your partners and always advocate for SevenRooms clients to ensure their success
Who You Are
• 3+ years of B2B SaaS sales experience (Hospitality tech, preferred)
• Arabic language fluency, highly preferred
• Face-to-face and virtual presentation capability
• Autonomous in your work and able to work both in-office and remotely
• Technologically savvy with a desire to learn new tools
• Perform daily responsibilities with a drive for results
• Experience with Salesforce, Outreach, and equivalent tools
• Restaurant / Hospitality experience, a plus
• Travel into core markets periodically

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