Customer Service Representative jobs in United States

We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We are hiring an Inside Sales – Team Leader. You will be responsible for developing and delivering the sales strategy for Inside Sales across the Middle East, based from Jebel Ali, UAE.

Why Join Aggreko?

Position will be based in Dubai, UAE.

Competitive compensation package.

Industry-leading benefit plans including medical insurance.

Continuous training and development with career growth opportunities.

Safety-focused culture

Role Overview : As an Inside Sales Team Leader, you will be responsible to comprehensively plan, manage & drive all sales activity within the region in order to grow the business within geographies & boost top-line revenue growth, customer acquisition levels, & profitability (EBITDA). You will achieve this through building & developing a high-performing Inside Sales team.

What you’ll do :

1. Proactively lead and manage the team to create a high-performing sales culture.
2. Work closely with Marketing to develop a highly competitive sales strategy.
3. Create & maintain sales plans for the Team.
4. Lead and manage the performance of the team to contribute to the EBITDA target, by ensuring all objectives (KPIs) are met, including Fuel, Freight, & Rehire charges.
5. Monitor and manage team members’ sales activity and KPIs.
6. Manage to the organization’s CRM (Salesforce standards).
7. Manage the overall Team opportunity pipeline in the CRM system for forecasting and fleet management purposes, and hold regular opportunity pipeline reviews.
8. Contribute and add value as a key member of the Sales Leadership Team.
9. Manage to the standard of the Aggreko “Non-Negotiables” and “Sales Leadership Blueprint” – with a significant focus on coaching and developing.
10. Manage the internal relationships between inside sales and the external sector teams.
11. Effectively manage performance, and address any performance concerns.
12. Set & manage weekly / monthly KPIs that are challenging, yet achievable.

You’ll have the following skills and experience :

1. Degree qualification preferred or relevant experience.
2. Experienced leading and managing a sales team (of 3 or more people), with a proven track record in achieving team targets (team size anticipated to grow in future).
3. A proven track record of developing and coaching sales teams in a challenging environment, ideally in the power generation and/or temperature control rental industry.
4. Financially and commercially savvy & Customer focused, and results driven.
5. High working standards and quality orientation.
6. Strong ability to plan, organize and prioritize own workload as well as that of others.
7. Technically minded - able to understand and learn about a wide range of products and applications.
8. Excellent interpersonal and relationship management skills - communicates clearly and effectively with all levels of stakeholders (internal and external).
9. Excellent leadership and management skills, a track record of motivating, inspiring and supporting individuals and teams to be their best and grow.
10. Experience of working effectively in a call centre environment, driving quality and proactive sales activity, whilst maintaining a high level of motivation and engagement of the inside sales team.

Find out more and apply now.

Bring your energy. Grow your career.

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.