puestos de Customer Service Manager en Canadá

Feeder Operations & Liner Operations Feeder Sales Team

Purpose: Coordinate all Asia service Europe BSX TEX BCX & third party vessel loading to ensure shipments are effected in accordance with commitment made to customer(s). Assist pricing team in all pricing related activities.

External Communication:

Communication related to loading to customers as well as agencies related loading to Milaha feeder. Maintain close communication with agents with regards to pricing, loading stats & operations aspects with special reference to customers' requirements.

Occupational Health & Safety and Environment

Accountability: Are accountable for their acts and omissions.

Responsibility:

• To follow agreed safe systems of work; to follow training and instructions;

and to report accidents, incidents, and near misses.

Authority: To stop work if they think the work is unsafe.

Education & Professional Qualification: Diploma

Professional Experience: Minimum 2 to 3 years shipping / logistics experience.

Geographic Experience: N / A

Excellent knowledge of Microsoft office package and multiple web applications.

Market / Industry / Functional Knowledge:

• Customer Focus: Is service-oriented & dedicated to meeting requirements of internal / external customers. Maintains effective relationships & handles customers tactfully.
• Achievement Orientation: Undertakes and is results-oriented. Takes charge, shows self-motivation and ambition for personal and professional achievements. Has a competitive drive to get things done.
• Analytical Thinking: Analyses problems effectively and solves complex issues. Considers the long-term impact and anticipates future consequences and trends. Creates new insights and generates innovative solutions.
• Relationship Building: Builds relationships and networks; works through and with others. Communicates and negotiates effectively and persuasively.

Key Responsibilities:

1. Execute the daily follow-up call for bookings to customers and circulate Cargo Booking Forecast (CBF).
2. Maintain consistent higher loading of vessels and ensure vessel is fully utilized.
3. Coordinate independently with customers for bookings (i.e. Milaha service and third party) while thoroughly verifying customer lists and issuing voyage No Objection Certificates (NOCs).
4. Communicate booking requirements from customers & agents (i.e. Milaha service Bangladesh Chittagong Express (BCX) / Black Sea Express (BSX) & third party service) and ensure all systems are updated accordingly with daily vessel updates to all customers.
5. Communicate all customer requirements within internal departments as well as external agents and service providers.
6. Coordinate independently all exports jobs related to third party / Milaha service with close coordination with customers / main lines to secure the business.
7. Execute regular follow-up with respective agents for booking forecast; any drop in booking or increase in booking to be informed to commercial & operations team for vessel planning purposes and providing the necessary feedback to the commercial team in case booking does not materialize due to rate or space issue.
8. Field day-to-day customer enquiry for rates and send rates to customers. Ensure rates are updated in the system without any errors.
9. Highlight non-active customers and try to resolve issues to get regular support.
10. Monitor weekly / monthly customer loadings averages and ensure regular support.
11. Follow up with Main line for Terminal Departure Report (TDR) upon the vessel sailing (in case of third party loadings) and arrange to send the same to operations team in order TDR is approved in the system.
12. Send arrival notice & NOC to customers prior vessel arrival in port for import shipment.
13. Assist in preparing statistics and reports required for the commercial team including agents performance and loadings for respective services. Competition loading monitoring on a weekly basis in ASIA sector.
14. Update mainline service profile/services to ensure we always have a clear overview of their service scope and any changes coming up within the region.
15. Perform job-related duties as assigned.

Key Skills: