Customer Service jobs in United Arab Emirates
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Commercial Coordinator
Job summary
A leading global hospitality company in Dubai seeks a Commercial Coordinator to support the Sales team by identifying leads, generating quotations, and ensuring customer satisfaction. Candidates should possess excellent communication skills and high IT proficiency. A degree in sales or business is advantageous, and previous sales experience is preferred. This role offers the opportunity to contribute to exceptional guest experiences.
Qualifications
- Previous experience in a sales role.
- Strong admin and organisational skills.
- Ability to develop sales leads.
Responsibilities
- Identify new contacts and develop sales leads.
- Produce accurate reports for management.
- Monitor customer satisfaction and resolve issues.
Skills
Education
A Commercial Coordinator will fully support from administrative customer service and sale lead development perspectives the Sales team to develop future and repeat business.
As Commercial Coordinator you will fully support from administrative customer service and sale lead development perspectives the Sales team to develop future and repeat business. Specifically you will be responsible for performing the following tasks to the highest standards:
- Identify new contacts develop sales leads and respond to sales opportunities in order to maximise revenue
- Understand fully the hotel amenities packages and promotions
- Generate and develop sales leads and contact potential clients to build business relationships
- Produce quotations and written confirmation to all clients
- Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments calls made and business leads
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Arrange and carry out Hotel show rounds
A Commercial Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Excellent communication skills
- High level of IT skills including Excel PowerPoint and Word
- Proactive approach to meeting deadlines and targets
- Excellent organisational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a sales role
- Relevant degree in a sales or business discipline from an academic institution
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
IC
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.