Head Waiter (Banquets) | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Head Waiter (Banquets) to oversee restaurant staff, ensure compliance with sanitation standards, manage product quality, and maintain guest satisfaction. The ideal candidate will possess thorough knowledge of restaurant operations, strong mathematical abilities, and excellent communication skills. This position requires experience in fine dining and luxury hospitality in a dynamic environment.

Qualifications

• Thorough knowledge of restaurant operations and preparation techniques.
• Ability to work under pressure and manage stressful situations.
• Proficiency with computer systems and Microsoft Office mandatory.

Responsibilities

• Train and supervise Restaurant staff for efficient operation.
• Ensure compliance with sanitation and safety standards.
• Manage product quality and guest satisfaction in the Restaurant.
• Document inventory forecast usage and monitor supply.
• Ensure compliance with all policies and procedures.

Skills

Restaurant operations knowledge

Beverage operations knowledge

Strong mathematical abilities

Communication in English

Stress management

Computer system proficiency

MS Office proficiency

Micros proficiency

Job description

Job Description

Head Waiter (Banquets) | Waldorf Astoria Dubai Palm Jumeirah (HOT0C1A5)

Job Number: HOT0C1A5

Work Locations

Waldorf Astoria The Palm Palm Jumeirah Road Crecent East Dubai Aa01

Responsibilities

• Train, supervise, counsel, and evaluate Restaurant staff employees for efficient operation in the Restaurant. Direct staff in their work assignments.
• Ensure that Restaurant complies with sanitation and safety standards for Guests and employees. Ensure all equipment is in working order. Visually inspect and take corrective action to ensure facilities in restaurant look appealing and attractive to guests. Provide guidance for improvement and implement necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.
• Manage and monitor product quality and guest satisfaction in the Restaurant. Ensure food quality is consistent, appealing, and prepared to guest specifications. Move throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products, and check preparation methods to determine quality. Provide guidance for improvement and implement necessary adjustments. Interact with guests to obtain feedback on quality of service and food in outlet. Investigate and resolve guest complaints in a timely manner.
• Document inventory forecast usage and monitor supply so that the Restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversee set up of dining and service areas.
• Ensure compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

Qualifications

• Thorough knowledge of restaurant operations and preparation techniques in a luxury hotel/restaurant set up
• Strong knowledge of beverage operations and wines
• Strong mathematical abilities to determine and track inventory, controls, revenue productions, and other hotel financial statements
• Ability to communicate in English, both orally and in writing, with guests and team members
• Ability to work under pressure and deal with stressful situations during busy periods
• Ability to access and accurately input information using a moderately complex computer system
• Proficiency in MS Office and Micros

Preferred Experience

• Luxury hospitality experience in a similar role
• Fine dining experience is a must

Company Overview

What will it be like to work for Waldorf Astoria Hotels & Resorts? In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.