Customer Service & Logistics Specialist

Charterhouse Partnership Careers; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational food manufacturing company in Dubai is seeking a Customer Service & Logistics Specialist to enhance customer management and oversee logistics operations. The ideal candidate will have at least 3 years of experience in a similar role within a multinational environment, excellent SAP skills, and a CIPS qualification. This role involves managing customer complaints and ensuring product availability to meet customer demand.

Qualifications

• 3 years experience in customer service/logistics or supply chain role.
• Strong customer relations skills.
• Ability to manage market complaints effectively.

Responsibilities

• Support business unit by maintaining strong customer management.
• Manage customer complaints and order fulfilment.
• Ensure customer-specific demand and inventory requirements are met.

Skills

Customer management

Order management

SAP operating experience

Education

CIPS qualification

Job description

Charterhouse is working with a leading multinational food manufacturing FMCG company to hire a Customer Service & Logistics Specialist.

Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer complaints, order management and fulfilment, and the end-to-end logistics operation.

Main duties include maintaining strong customer relations, managing market complaints, taking ownership of the supply side of customer collaboration, and ensuring product availability. Additionally, you will guarantee that customer-specific demand and inventory requirements are communicated.

Requirements

The successful candidate will support sales, marketing, and finance-related activities across all categories into the GCC. You should be CIPS qualified, have excellent SAP operating experience, and a minimum of 3 years of experience in a similar customer service/logistics or supply chain role within a leading multinational company.