Microsoft Dynamics 365 CRM Consultant Sales Service - Banking

Apt Resources; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruiting firm is seeking a Senior Microsoft Dynamics 365 CRM Consultant (Sales & Service) for a client in the banking sector located in Dubai. The ideal candidate will have 46 years of hands-on experience with Dynamics 365 CRM, strong expertise in JavaScript and C#, along with proficiency in Power Automate and Azure services. This full-time onsite role involves customizing and optimizing Dynamics CRM functionalities while ensuring security and compliance in accordance with financial regulations.

Qualifications

• 46 years of hands-on experience with Microsoft Dynamics 365 CRM (Sales & Service modules).
• Expert level JavaScript skills with strong proficiency in C#, Dataverse SDK, and Power Automate workflows.
• Experience integrating Azure services, APIs, and OAuth authentication into CRM solutions.

Responsibilities

• Customize and enhance Dynamics 365 CRM Sales & Service modules using JavaScript, C# Plugins, and Power Automate.
• Develop and configure Sales Pipeline, Lead Scoring, Forecasting, and SLA Management.
• Integrate Dataverse SDK, Web APIs, and Azure Functions for seamless system interoperability.

Skills

JavaScript

C#

Power Automate

CRM customization

Azure services

Job description

Description

Apt Resources is seeking a Senior Microsoft Dynamics 365 CRM Consultant (Sales & Service) for a client in the banking and financial services sector. This fulltime onsite role in Dubai UAE requires an experienced professional to develop customise and optimise Dynamics 365 CRM (Sales & Service modules). The ideal candidate will have strong expertise in JavaScript, C# Power Automate and Azure services with a deep understanding of CRM customization and integration within financial institutions.

Key Responsibilities

• Customize and enhance Dynamics 365 CRM Sales & Service modules using JavaScript, C# Plugins and Power Automate.
• Develop and configure Sales Pipeline, Lead Scoring, Forecasting, Quote Management and SLA Management.
• Implement Custom Ribbons, Command Bars and UI enhancements for ModelDriven Apps.
• Integrate Dataverse SDK, Web APIs, OAuth authentication and Azure Functions for seamless system interoperability.
• Optimize Case Management, SLA Management and Knowledge Base functionalities within CRM.
• Ensure role‑based security and compliance with financial sector regulations.
• Lead development initiatives and mentor junior developers.

Requirements

• 46 years of hands‑on experience with Microsoft Dynamics 365 CRM (Sales & Service modules).
• Expert level JavaScript skills with strong proficiency in C#, Dataverse SDK and Power Automate workflows.
• Experience integrating Azure services, APIs and OAuth authentication into CRM solutions.
• Strong understanding of custom connectors, security roles and business process automation.

Preferred Certifications

• Microsoft Certified: Power Platform Functional Consultant Associate (PL200)
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB230)
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB210)

Benefits

The salary is AED 30000 depending on experience.

Required Experience

Contract