Relationship Officer - POS Loans

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A prominent financial institution in Dubai is seeking a motivated Sales Personnel to achieve monthly and annual sales targets. The ideal candidate should have a background in banking, specifically with POS loans experience, and exceptional negotiating skills. Responsibilities include acquiring new customers and ensuring a smooth onboarding process. The role also emphasizes participation in training programs to foster professional development. Competitive benefits and growth opportunities are offered.

Qualifications

• 3 – 5 years of experience in Banking or in a Financial Industry.
• Must have POS Loans experience.
• Ability to maintain effective business relationships.

Responsibilities

• Meet and exceed monthly and annual sales target objectives.
• Ensure penetration in the market through New To Bank acquisition.
• Participate in Learning and Development programmes.

Skills

Sales skills

Negotiating skills

Customer service

Education

University Degree / MBA / PGDM / Sales diploma or certification

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Job Purpose

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Generic Accountability

Financial

• Accomplish set sales and revenue objectives for all Products as per set business plan.
• Achieve monthly& annual set KPI objectives
• Focus on New To Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth

Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team

• To ensure participation in assigned training, Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Qualifications

• POS Loans experience is a must
• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all colleagues.
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank

Education Required

University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience

3 – 5 years of experience in Banking or in a Financial Industry