Customer Service jobs in United States

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term value-based customer relationships that enable the achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.

OR

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings, including sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete, and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with sales team members to acquire new business and close deals.
• Executes and supports operational aspects of booked business (e.g., proposal generation, writing contracts, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business opportunities to achieve personal and location revenue goals.
• Understands market competitors' strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
• Closes the best opportunities based on market conditions and location needs.
• Gains understanding of the primary target customer and service expectations, serving the customer by understanding their business issues and concerns to offer better solutions.

Providing Exceptional Customer Service

• Supports the company's service and relationship strategy to drive customer loyalty by delivering service excellence at every touchpoint.
• Serves customers to grow share of the account.
• Implements and supports the company's customer service standards.
• Provides excellent, consistent customer service aligned with the company's daily service basics.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other legally protected categories.

Required Experience:

Manager