Server - Outside Catering

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A high-end dining establishment in Dubai is seeking an experienced Lead Server to oversee the dining room operations and ensure exceptional customer service. The ideal candidate will have 3-5 years of experience in upscale restaurants, strong leadership skills, and effective communication abilities. Responsibilities include supervising the serving team, training new servers, managing reservations, and ensuring high standards of cleanliness. This full-time role requires flexibility with hours and a passion for delivering memorable dining experiences.

Qualifications

• 3-5 years of experience in high-end restaurant or hospitality settings.
• Previous leadership or supervisory experience in food service.
• Strong leadership abilities and experience in team management.

Responsibilities

• Supervise and coordinate the activities of the serving team during each shift.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness.
• Train and mentor new servers providing guidance on service techniques and restaurant policies.

Skills

Customer service skills

Leadership abilities

Communication skills in English

Problem-solving

Proficiency in POS systems

Education

High school diploma

Bachelor's degree in Hospitality Management

Current Food Safety Certification

Alcohol Service Certification

Job description

We are seeking an experienced and professional Server to join our upscale dining establishment in Dubai United Arab Emirates. As a Lead Server you will be responsible for overseeing the dining room operations ensuring exceptional customer service and leading a team of servers to deliver an outstanding dining experience.

• Supervise and coordinate the activities of the serving team during each shift
• Ensure compliance with food safety regulations and maintain high standards of cleanliness
• Train and mentor new servers providing guidance on service techniques and restaurant policies
• Resolve customer complaints and address any issues that arise during service
• Collaborate with kitchen staff to ensure timely and accurate food preparation and delivery
• Manage reservations and seating arrangements to optimize dining room capacity
• Conduct pre-shift meetings to brief staff on daily specials events and any changes in procedures
• Assist in inventory management and placing orders for supplies as needed
• Maintain a thorough knowledge of menu items specials and wine pairings to make informed recommendations to guests
• Ensure adherence to UAE hospitality standards and cultural norms in guest interactions

Qualifications

• 3-5 years of experience in high-end restaurant or hospitality settings
• Previous leadership or supervisory experience in food service
• Excellent customer service skills with a focus on creating memorable dining experiences
• Strong leadership abilities and experience in team management
• Effective communication skills in English; knowledge of Arabic or other languages is a plus
• Proven problem-solving and conflict resolution abilities
• Proficiency in POS systems and restaurant management software
• High school diploma or equivalent (required); Bachelors degree in Hospitality Management or related field (preferred)
• Current Food Safety Certification and Alcohol Service Certification
• In-depth knowledge of fine dining etiquette and service standards
• Familiarity with diverse cuisines and wine pairings
• Understanding of UAE hospitality industry standards and cultural sensitivity
• Ability to work flexible hours including evenings weekends and holidays
• Physical stamina to stand for extended periods and lift up to 25 pounds

Remote Work

No

Employment Type

Full-time