Head Therapist - Waldorf Astoria Ras Al Khaimah

TALENTMATE; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury hospitality provider is seeking a Head Therapist for the Waldorf Astoria Ras Al Khaimah to manage the spa team and deliver high-quality treatments. The ideal candidate should have experience in a similar role within a luxury or 5-star hotel and possess relevant qualifications. This position requires strong communication and leadership skills. A full-time commitment is expected, focusing on enhancing guest experiences and ensuring adherence to industry standards.

Qualifications

• Experience in a similar role in a luxury or 5-star Hotel.
• Positive attitude and excellent grooming standards.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Assist in managing the spa team and perform treatments.
• Ensure compliance with health safety and COSHH regulations.
• Conduct training and maintain treatment room readiness.

Skills

Communication skills

Leadership skills

Customer service

Education

Relevant qualifications for the role

Job description

Job Description

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

Responsibilities

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including booking payments and consultation cards
• Interact and communicate effectively with leisure members, team members, guests and management team
• Ensure team works to meeting department revenue and guest satisfaction targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services
• Comply with hotel security fire and health and safety regulations
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards
• Monitor stock levels of professional products, consumables, and equipment, and report needs
• Strong knowledge of treatments, spa operations, and hygiene standards
• Leadership skills with the ability to coach and mentor therapists
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards

Desired qualifications & skills

• Experience in a similar role in a luxury or 5-star Hotel
• Relevant qualifications for the role
• Positive attitude
• Excellent communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Passion for customer service
• Relevant qualifications and experience in the UAE

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Work Location

Waldorf Astoria Ras Al Khaimah

Schedule

Full‑time

Brand & Job

Brand: Waldorf Astoria Hotels & Resorts

Job Function: Spa, Golf, and Recreation

Job Details

Role Level: Mid-Level

Work Type: Full‑Time

Country: United Arab Emirates

City: Ras Al Khaimah

Company Website: http://stories.hilton.com