Specialist - Drivers Licensing

Roads and Transport Authority; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A transportation authority in Dubai seeks a project management professional to manage vendor relationships and ensure project alignment with strategic objectives. The ideal candidate has a Bachelor's degree in Business Administration, Finance, or Accounting, along with 5 years of experience. You will be responsible for providing documentation linking projects to departmental strategies and managing benefits realization efforts. Effective communication with stakeholders is crucial for this role.

Qualifications

• Minimum 5 years of working experience in project management or related fields.

Responsibilities

• Manage vendors and ensure project deliverables.
• Provide documentation for strategic plan linkages.
• Perform benefits realization post-implementation.

Skills

Customer Service Function

Project Management

Education

Bachelors' degree in Business Administration/Finance/Accounting

Job description

KEY RESULTS ACCOUNTABILITIES

• Manage vendors who may be engaged to assist in developing new initiatives and ensure the delivery of predefines outcomes from the vendors.
• Provide documentation that shows the linkages between individual projects and the Department’s strategic plan and the Departmental priorities.
• Provide a high level Change Management role within the Department.
• Provide Benefits Realization reporting on the achievement of projects, post-implementation, that measures and defines the success of projects in meeting objectives.
• Perform other responsibilities associated with the position as appropriate
• Ensure the creation of industry standards that include measurable objectives and KPIs.
• Provide routine progress briefings on the development of defined projects to the Department.
• Ensure project deadlines and objectives are met to pre-defined requirements.
• Maintain effective communication with internal and external stakeholders and service partners.
• Manage the development of projects that may involve resources from multiple-disciplines, such as IT, policies, products, service delivery.
• Develop forward plans (road maps) that align with the Department’s priorities.
• Analyze current customer service performance and provide gap analysis. Identify and recommend policies & procedures that meet the customer’s and Department’s needs.
• Develop and manage SLAs relating to services provided by vendors, stakeholders or partners.
• Provide high quality project management services to the Department that align to standard PM methodology including the development of timelines and standards project documentation.
• Perform research market and customer segmentation to identify customer needs.
• Establish and develop new products/services that meet the needs of customers and the Agency’s legislative requirements.
• Represent the Department in the Agency’s project management meetings, meeting functions and events.
• Provide high quality briefings and reports to the department (written, verbally and by formal presentation).
• Monitor project performance post implementation and assist operations management where required.

Technical Competencies

• Customer Service Function
• Project Management

Education

Bachelors' degree in Business Administration/ Finance/ Accounting from a recognized university with minimum 5 years of working experience