Sales Assistant (Work in Dubai)

Aureus Group Pte. Ltd.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An educational services provider in Dubai is looking for a Sales Assistant to support sales operations and provide exceptional customer service. The ideal candidate will assist with student enrolments, manage customer enquiries, and ensure efficient center operations. Experience in sales or customer service, strong communication skills, and a proactive attitude are essential. This position involves multitasking and a commitment to delivering a smooth customer journey.

Qualifications

• 3-5 years of experience in sales, customer service, or front-desk roles.
• Experience in the retail, hospitality, or education industry is an advantage.
• Proactive and organised with the ability to multitask.

Responsibilities

• Assist in conducting sales consultations with walk-ins, leads, and trial lesson attendees.
• Support the full enrolment journey from scheduling trials to closing enrolments.
• Provide prompt responses to customer enquiries via various channels.

Skills

Sales-driven

Strong communication skills

Interpersonal skills

Organisational skills

Basic computer skills

Job description

Job Summary

The Sales Assistant supports the centre’s sales operations by assisting in student enrolments, handling customer enquiries, and providing administrative and operational support to ensure a smooth customer journey. This role works closely with the Enrolment Sales Manager and Centre Leadership to meet sales targets and deliver excellent customer experience.

Key Responsibilities

Sales & Customer Enrolment

• Assist in conducting sales consultations with walk-ins, leads, and trial lesson attendees.
• Support the full enrolment journey: scheduling trials, following up with leads, and closing enrolments.
• Maintain high conversion rates through effective communication and needs-based selling.
• Present and explain programme options, fees, and promotions clearly to parents and students.
• Help manage sales reports, daily leads tracking, and CRM updates.

Customer Service & Relationship Management

• Provide prompt and professional responses to customer enquiries via phone, WhatsApp, email, and walk-ins.
• Deliver excellent service during trials, enrolments, and post-enrolment support.
• Assist in centre operations by ensuring a clean, organised, and welcoming environment for students and parents.
• Address customer concerns and elevate complex issues to the Centre Manager/Enrolment Sales Manager.

Administrative & Operational Support

• Assist with class scheduling, teacher coordination, and attendance updates.
• Support centre events such as recitals, open houses, and marketing activities.
• Ensure accurate documentation of contracts, payments, and student records.
• Handle basic cashiering tasks (fees collection, issuing receipts, updating payment records).

Requirements

• Preferably 3-5 years of experience in sales, customer service, or front-desk roles (retail, hospitality, or education industry is an advantage).
• Strong communication and interpersonal skills.
• Sales-driven, confident, and comfortable speaking with parents and children.
• Proactive, organised, and able to multitask.
• Willing to work retail hours, including weekends and public holidays.
• Basic computer skills (Microsoft Office / CRM systems).