Customer Service jobs in United States

Hiring Company: REAPHR & Recruitment Services

About the Role:

We are looking for an enthusiastic and experienced Team Leader with a background in retail to join a dynamic team in a leading retail Company in Al Ain. The Team Leader will directly report to the Store Manager and be responsible for leading and supporting a team of store associates to ensure the smooth and efficient operation of the store. The ideal candidate will have strong leadership skills, a customer-focused approach, and the ability to motivate a team to achieve store goals.

Job Title: Team Leader (Retail)
Location: Al Ain, UAE
Job Type: Full-Time

Key Responsibilities:

1. Team Leadership and Support:
   Lead, motivate, and develop a team of store associates, ensuring a high standard of customer service and store performance.
   Delegate tasks and responsibilities to team members based on individual strengths and skills.
   Assist the Store Manager with training new staff and ensuring the team is up to date with store policies and procedures.
   Conduct daily team briefings to ensure clear communication and a focus on daily objectives.
2. Store Operations Management:
   Ensure the store is clean, organized, and fully stocked at all times.
   Oversee inventory control, ensuring stock levels are maintained, products are well-organized, and shelves are replenished in a timely manner.
   Monitor store performance to meet sales targets, productivity goals, and operational efficiency.
   Ensure adherence to health and safety regulations and store policies.
3. Customer Service Excellence:
   Ensure exceptional customer service is provided by leading by example and supporting team members in addressing customer queries and complaints.
   Train and coach staff on customer service techniques and product knowledge.
   Resolve customer complaints or issues promptly and professionally, maintaining customer satisfaction.
4. Sales and Performance Monitoring:
   Monitor the store's sales performance and assist the Store Manager in developing and executing sales strategies.
   Support the team in achieving individual and store-wide sales targets.
   Analyze sales data and customer feedback to identify opportunities for improvement and growth.
5. Staff Scheduling and Shift Management:
   Assist in scheduling staff shifts and ensuring that appropriate staffing levels are maintained, especially during peak hours.
   Coordinate break times and manage any changes to staff schedules in real time.
   Ensure team members are punctual and meet attendance expectations.
6. Health, Safety, and Compliance:
   Assist in ensuring the store complies with all relevant health, safety, and environmental regulations.
   Conduct regular audits to ensure store cleanliness and safety standards are maintained.
   Follow and enforce company policies and procedures, ensuring compliance with UAE retail regulations.
7. Reporting and Feedback:
   Report directly to the Store Manager on team performance, operational issues, and sales targets.
   Provide feedback and suggestions for improvements in store operations, customer service, and staff performance.
   Document and report on any incidents, stock discrepancies, or employee issues in accordance with company procedures.

Requirements:

1. Experience:
   Minimum 2-3 years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
   Experience in managing teams and achieving sales goals in a fast-paced retail environment.
   Familiarity with supermarket operations and a strong understanding of retail processes.
2. Skills:
   Excellent leadership and team management skills with the ability to inspire and motivate staff.
   Strong communication and customer service skills.
   Ability to manage and prioritize multiple tasks and responsibilities in a fast-paced environment.
   Problem-solving skills and the ability to resolve conflicts and handle customer complaints effectively.
   A good understanding of retail operations including inventory management and sales targets.
3. Qualifications:
   High school diploma or equivalent. A degree in Retail Management or a related field is a plus.
   Basic proficiency in MS Office and experience with retail management software is preferred.