Distributor Support & Customer Service Engineer- Ultrasound, UAE

Siemens Mobility; Dubai; On-site; AED 172,000 - 281,000; Full time

Job summary

A leading technology firm in healthcare is seeking a Distributor Support & Customer Service Engineer to ensure excellent service quality and customer satisfaction in the UAE. The role demands over 5 years of experience, ideally within MedTech, and requires a degree in Biomedical Engineering. The candidate will provide both remote and on-site support as well as lead training initiatives for business partners. Strong communication skills and fluency in English are essential, with knowledge of Arabic or French as a plus.

Qualifications

• 5+ years of experience as MedTech field service or technical engineers.
• Proficient in technical troubleshooting and customer support.
• Strong background in ultrasound technology is an advantage.

Responsibilities

• Act as main contact for customer service inquiries.
• Provide remote and on-site technical product support.
• Supervise technical training and certification for partners.
• Perform full field service activities including installation and maintenance.

Skills

Excellent communication skills

Problem-solving abilities

Fluency in English

Teamwork

Flexibility to travel

Education

Degree in Biomedical Engineering or equivalent

Tools

Service test equipment

IT hardware and software

Job description

Distributor Support & Customer Service Engineer- Ultrasound, UAE

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Distributor Support & Customer Service Engineer- Ultrasound Based in the United Arab Emirates.

Your role:

• Act as main point of contact to business partners for all customer services matters in your Zone.
• Provide technical product support to business partners and share expert advice to ensure fast resolution times (remote or on-site).
• Proactively monitor ultrasound-system performance and business partner field actions using Kinectus connectivity solution.
• Take on the lead for escalations and drive collaboration within the organization to secure customer satisfaction.
• Supervise execution of security-related updates and customer service-related post market surveillance activities.
• Track spare parts supply and ensure continuous transparency through close cooperation with material logistics.
• Coordinate technical training for business partners and ensure required certification.
• Team‑up with our Equipment sales team to ensure seamless business partner experience and end‑customer happiness.
• Perform full field service activities for Ultrasound installed volume in the country assigned where you are located – Installation, commissioning, handover, preventive maintenance, corrective maintenance, update performance, escalations to higher level support team, handling customer complaints, good documentation practice – all by adhering to Quality Guidelines & Working Directives for Technical Services of SHS

Your expertise:

• Degree in Biomedical Engineering or equivalent
• 5+ years’ experience as MedTech field service or technical engineers, an ultrasound background will be a strong advantage.
• Proficient in using tools and service test equipment to repair and maintain capital medical equipment.
• Advanced knowledge on IT hardware, software, and windows operating systems
• Proven ability to support field engineers and customers remotely.
• Your attributes and skills
• Excellent communication skills, fluent in English. Arabic & French knowledge could be an advantage.
• Strong ability to solve complex technical problems in a structured way.
• Passion to work with customers and committed to always deliver the best services.
• Enthusiastic team‑player with the ability to work across organizations, always striving for the best customer solution.
• Flexibility to travel in the assigned Zone (20%)

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.