Customer Service Officer

Adrenark Park; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service organization in Abu Dhabi is seeking a Customer Service Officer to manage customer inquiries and enhance satisfaction. The ideal candidate will provide professional support while handling complaints and processing orders. Strong communication skills and the ability to remain calm under pressure are essential. This role involves managing a team of junior representatives and ensuring customer needs are met to maintain a high service standard.

Responsibilities

• Maintain a positive and professional attitude towards customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know the products thoroughly to answer questions.
• Process orders and requests efficiently.
• Keep records of customer interactions.
• Communicate with colleagues as necessary.
• Provide feedback on customer service process efficiency.
• Manage a team of junior customer service representatives.
• Ensure satisfaction and provide professional support.

Skills

Calmness under pressure

Computer proficiency

Customer relationship management

Empathy

Effective communication

Job description

Position Summary

The Customer Service Officer will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

The Customer Service Officer attracts potential customers by answering information and/or questions; suggesting information about Al Qana and its promotions, events, destinations, etc. and fulfill customer needs to ensure customer satisfaction.

Key Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.