Sales Coordinator - UAEN

SKM Air Conditioning LLC; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading HVAC company in Sharjah, UAE is looking for a Sales Coordinator to join their After Sales team. This role involves preparing quotations, managing customer feedback, and coordinating with service teams to ensure project execution. The ideal candidate will have a Bachelor's degree or relevant experience, strong MS Office skills, and excellent communication abilities. Join a team that prioritizes customer satisfaction and operational excellence.

Qualifications

• Bachelor’s degree OR 2+ years of relevant experience.
• Strong knowledge of MS Office and customer service practices.
• 2–3 years of experience in customer service coordination (HVAC/MEP preferred).
• Excellent communication skills in English (Arabic is a plus).
• Self-motivated, organized, and detail-oriented.

Responsibilities

• Prepare quotations and coordinate order processing in ERP.
• Handle customer feedback emails and satisfaction surveys for ISO audits.
• Manage AMC quotations, renewals, and payment follow-ups.
• Coordinate with service engineers, technicians, and operations.
• Maintain accurate records and reports.
• Process service calls, track tickets, and monitor pending orders.
• Arrange procurement of materials and subcontractor services.

Skills

Customer Service Orientation

Planning & Organizing

Problem Solving

Stress Tolerance

Effective Communication

Education

Bachelor's degree or 2+ years of relevant experience

Tools

MS Office

ERP (INFOR)

Job description

IMPORTANT NOTE : THIS POSITION WILL BE BASED FOR SHARJAH, UAE

Department: After Sales - HVAC

About the Role:

We are looking for a Sales Coordinator to join our After Sales team. In this role, you will support clients efficiently and accurately, coordinate service activities, and ensure customer satisfaction aligns with company standards.

Key Responsibilities:

• Prepare quotations and coordinate order processing in ERP (INFOR)
• Handle customer feedback emails and satisfaction surveys for ISO audits
• Manage AMC quotations, renewals, and payment follow-ups
• Coordinate with service engineers, technicians, and operations for job execution
• Maintain accurate records and reports (manual & digital)
• Process service calls, track open tickets, and monitor pending orders
• Arrange procurement of materials and subcontractor services

What We’re Looking For:

• Bachelor’s degree OR 2+ years of relevant experience
• Strong knowledge of MS Office and customer service practices
• 2–3 years of experience in customer service coordination (HVAC/MEP preferred)
• Excellent communication skills in English (Arabic is a plus)
• Self-motivated, organized, and detail-oriented

Skills & Competencies:

• Customer Service Orientation
• Planning & Organizing
• Problem Solving
• Stress Tolerance
• Effective Communication

Why Join Us?

Be part of a dynamic team that values customer satisfaction and operational excellence.

#Hiring #CustomerService #SalesCoordinator #HVAC #MEP #CareerOpportunity #ApplyNow