Customer Service Associate jobs in United Arab Emirates

Abu Dhabi Motors

Abu Dhabi Motors is the exclusive importer for BMW, MINI, BMW ALPINA and the sole dealer for Rolls-Royce Motors Cars in Abu Dhabi and Al Ain. Founded in 1985 by Sheikh Mohammed Bin Butti Al Hamid in Umm Al-Nar in a small showroom and workshop employing 24 people, Abu Dhabi motors has become the most successful BMW Group Importer in the Middle East and now employs over 750 people in twelve facilities in Abu Dhabi and Al Ain, among which we boast the largest BMW and the Rolls-Royce Showrooms in the world.

Job Summary

The Sales Consultant is responsible for generating sales of new and pre-owned vehicles by engaging with customers, understanding their needs, and providing tailored solutions. This role requires strong product knowledge, customer relationship skills, and the ability to deliver a premium buying experience that aligns with dealership and brand standards.

Area of Responsibility

Sales & Business Development

• Achieve monthly and annual vehicle sales targets.
• Prospect new clients through referrals, cold calls, and showroom walk-ins.
• Actively participate in sales events, exhibitions, and promotional activities.

Customer Engagement & Relationship Management

• Conduct professional consultations to identify customer needs and recommend suitable vehicle options.
• Provide excellent customer service throughout the buying journey.
• Build and maintain long-term relationships to drive repeat and referral business.

Product Knowledge & Demonstrations

• Maintain expert knowledge of all vehicle models, features, specifications, and finance options.
• Conduct vehicle presentations and test drives to showcase performance and features.
• Stay updated on competitor products and market trends.

Sales Process & Documentation

• Prepare quotations, sales contracts, and finance/insurance documentation.
• Ensure all transactions comply with dealership policies and regulatory requirements.
• Coordinate with finance, insurance, and registration teams to finalize deals.

Reporting & Compliance

• Maintain accurate records in CRM systems for leads, opportunities, and sales activities.
• Provide regular updates to management on sales performance and pipeline status.
• Adhere to brand guidelines, ethical sales practices, and compliance standards.

Location
Sanaiya - Industrial Area - Shiebat Al, Abu Dhabi

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• Minimum 4–6 years of sales experience (automotive industry experience preferred).

Technical Skills

• Automotive Sales Techniques
• CRM & Lead Management
• Negotiation & Closing Skills
• Customer Relationship Management
• Market & Competitor Awareness

Behavioral Skills & Competencies

• Customer Focus – Understands customer needs and provides tailored solutions.
• Accountability & Ownership – Takes full responsibility for achieving sales goals.
• Agility & Adaptability – Adjusts quickly to customer and market demands.
• Collaboration & Influence – Works effectively with team members to maximize results.
• Result Orientation – Maintains focus on delivering high performance and customer satisfaction.