Inbound Support Specialist, Customer Experience, Shift

ManpowerGroup Middle East; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Associate to provide top-notch customer service in Dubai. The role involves answering customer queries via phone, email, and live chat. Ideal candidates should be university graduates with strong communication skills in English, and experience in customer service is a plus. Candidates must be flexible with working hours and willing to work in shifts.

Qualifications

• University graduates.
• Previous customer service experience is a plus.
• Fluency in English, B1 level required.

Responsibilities

• Answer inbound calls, emails, and respond to live chats efficiently.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.

Skills

Customer service experience

Very good communication skills in English

Fluency in English (B1 level)

Ability to handle customers' issues

Problem-solving skills

Education

University graduate

Job description

A recruitment agency is seeking a Customer Support Associate to provide top-notch customer service in Dubai. The role involves answering customer queries via phone, email, and live chat. Ideal candidates should be university graduates with strong communication skills in English, and experience in customer service is a plus. Candidates must be flexible with working hours and willing to work in shifts.